Q: How long will odors stay neutralized?
A: The smell should always stay neutralized. If the odor is poor, treat the area a few times.

Q: How much product do I need to use in my home?
A: You will need different amounts depending on the situation. Visit our protocol sheet for more information. 

Q: What makes Odor Universe different from other odor control products?
A: Odor Universe is an industrial-strength neutralizer. While many other odor counteractants mask or deodorize problems, Odor Universe neutralizes odors.

Q: Does Odor Universe work immediately?
A: Yes. You should see immediate results after an area is treated. Remember that our products are concentrated, so a little product goes a long way.

Q: Can I use Odor Universe on all types of odors?
A: You can use Odor Universe on all types of odors. Our products will only truly neutralize odors that are organic. (i.e. smoke, pet urine, bodily fluids, cooking odors.)

Q: Will Odor Universe stain fabric?
A: No. Our products shouldn't stain fabrics. When applying directly to carpet, upholstery, or other fabrics, test in an inconspicuous area for colorfastness. If color changes, do not use directly on fabric.

Q: Can I use Odor Universe in my carpet cleaner?
A: Yes. For best results, use 1/2 per gallon of carpet shampoo.

Q: What are my shipping options and how long will it take?
A: All Odor Universe orders ship through FedEx Ground unless otherwise noted.

Q: Do I need to dilute the product?
A: No. A little bit goes a long way.

Q: Is Odor Universe pet-friendly?
A: Yes.

Q: What is your return policy?
A: If you are not satisfied, you may return for a full refund.

Q: What is the difference between a deodorizer, masker or neutralizer?
A: Deodorizers and maskers are only a short-term fix for odor problems. They never truly eliminate odors. Odors typically return after using deodorizers or maskers. Neutralizers will eliminate all odors on contact so odors will not return.

Q: How do I know which product to use? 
A: Odor Universe has different products for each smelly situation. Please refer to our chart to decide which product to use. 

Q: How does it work?
A: Odor Universe works best when sprayed directly on the source. When sprayed in the air, the product is activated and will instantly remove odors. 

Q: Is it safe to use on clothing and furniture?
A: Yes. Many people use it in their laundry. To make sure your clothes or fabric will not spot or stain, test in an inconspicuous area for colorfastness first. 

 

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